Return Policy

To initiate a return, please contact Exswaping’s support team using the button in the lower right corner of the website. Returns are processed manually within three business days following the Client’s confirmation of the return request, in accordance with the conditions outlined below.

Return Conditions

A return can only be processed to the following accounts:

1. The Client’s account from which Exswaping initially received the Assets.
2. An account specified by the Client in an email sent to support@exswaping.com, meeting the following requirements:
   • The email is sent from the address provided by the Client when creating the request.
   • The email subject includes the Request Number.
   • The email body includes the return address.

Return Obligations

Exswaping commits to returning Assets transferred by the Client to Exswaping’s accounts under the following circumstances:

• If the Client did not receive Assets from Exswaping to their accounts.
• If Exswaping cannot complete the exchange due to a request made by the Client that violates the platform’s rules.
• If Exswaping is unable to complete the exchange to an account provided by the Client that is blocked, inactive, incorrect, or restricted.

Return After Payment

If, for any reason, the Client decides to cancel their request after payment, the return will be processed at the current exchange rate, minus 5% of the exchange amount. Additionally, all costs incurred by Exswaping to process the return, including payment system fees, will be deducted from the return amount.