Policy for Changing Details in a Request

To change the account details associated with a request, you must use the email address specified when creating the request. This process is essential for verifying you as the creator of the request.

How to Change Account Details

To update the details in your request, send an email to support@exswaping.com from the email address you used to create the request, with the following information:

• Subject — Your request number

• Message — New account details (or account details for a refund)

Upon receiving this email, a support agent will manually process the payment according to your updated request details.

Special Cases

• If you have an email account that only allows you to receive messages (and does not allow sending), please contact customer support via chat. The agent will send a text-based code to your email, which you will then repeat in the chat to verify your identity.

• If you provided an invalid, incorrect, or temporary email address, the request details can only be changed through video confirmation of the transaction (submitted as a Google Drive link).

Video Requirements

The video should meet the following criteria:

1. Platform — The video must be recorded from the platform you used to make the transaction.

2. Content — The video must show you opening your transaction history and viewing its details. This confirmation helps verify that the deposit was indeed made by you. Key transaction details, such as the sender's address, hash, ticker, amount, and transaction date, should be clearly visible.

3. Quality — The video should be of good quality to ensure all details are clear.

4. Length — The video should be at least 10 seconds long.

5. Refresh — The page should be refreshed during the recording.

6. Google Drive — The video must be uploaded to Google Drive with access enabled for viewing.